- General provisions
These Purchase and Sale Rules (hereinafter referred to as the “Rules”) are a legally binding document that sets out the mutual rights, obligations and responsibilities of the Buyer and the Seller when you purchase goods in the cdholikas.lt e-shop (hereinafter referred to as the “e-shop”).
- Conclusion of a purchase and sale agreement
2.1 The agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer in the e-shop, having formed a shopping cart, indicating the delivery address, selected the payment method and read the cdholikas.lt rules, clicks the “Order” button.
2.2 Order sent by e-mail mail is a prepayment invoice for payment.
- Buyer Rights
3.1 The Buyer has the right to purchase goods in the e-shop in accordance with these rules and the e-shop.
3.2 The consumer has the right, without incurring additional costs and without giving a reason, to withdraw from the online contract within 14 days and return the product, even if it was purchased at a discount or at the time of sale (Article 6.22810 (2) of the CC provides for exceptions). The returned product must be undamaged, unused and undamaged. If the trader has not informed the consumer of this right, the consumer may withdraw from the contract within 12 months.
3.3. The buyer has the opportunity to use the out-of-court complaint and redress procedure for resolving disputes between the seller and the consumer, in accordance with Article 6.2287 of the Civil Code. 16 p.
3.4. The Buyer has the right to resolve disputes in the Electronic Consumer Dispute Resolution Platform created by the European Commission, which enables e-commerce entrepreneurs established in Lithuania and other European Union countries and consumers resident in Lithuania and other European Union countries to resolve disputes online: http: //ec.europa .eu / odr /
3.5. A consumer to whom a substandard item has been sold has the right, in accordance with Paragraph 7 of Article 6.363 of the Civil Code, to: 1) demand that the seller remove the defects of the item free of charge (repair the item); 2) require the seller to replace an item of poor quality with an item of suitable quality free of charge; 3) require the seller to reduce the price accordingly; 4) unilaterally terminate the contract and demand a refund of the price paid. However, the consumer does not have the right to terminate the contract if the defect in the item is insignificant;
- The buyer undertakes
4.1 The buyer must pay for the goods within 2 (two) working days from the submission of the order. If the Buyer does not pay for the goods within the set deadline, they will be returned to the warehouse and the order will be canceled.
4.2 If the data provided in the Buyer's registration form changes, the Buyer must update them immediately.
4.3 By using the e-shop, the buyer agrees to these purchase and sale rules and must comply with them.
4.5 When paying for the goods by bank transfer, the Buyer shall indicate the order number.
4.6. The buyer must inform the seller of the withdrawal by submitting a duly completed model withdrawal form (which should be placed in an e-shop) or by expressly stating his intention to withdraw. The consumer must return the goods to the seller no later than 14 days after such notification.
- Seller Rights
5.1 If the Buyer tries to impair the operation or stable operation of the e-shop, the Seller may, without prior notice, restrict, suspend the use of the e-shop or, in exceptional cases, cancel the registration of the Buyer.
5.2 In case of significant circumstances, the Seller may temporarily or permanently terminate the operation of the e-shop without prior notice to the Buyer.
5.3 The Seller may unilaterally change the terms of these rules.
5.4. The seller may not refund the amounts paid by the consumer until the goods have been returned to the seller or the consumer has provided proof that the goods have been sent to him.
- The seller undertakes
6.1 To create all conditions for the Buyer to properly use the services provided by the e-shop.
6.2 Deliver the ordered goods to the address specified by the Buyer or collect them from the Seller directly.
6.3 In case of significant circumstances, the Seller, unable to deliver the goods ordered by the Buyer, undertakes to offer an analogous product, and if the Buyer refuses to accept the analogue of the goods, return the money paid to him within 14 days;
6.4. Pursuant to the Civil Code (Article 6.2287 of the Civil Code, p. 10), the seller guarantees the quality of the items in all cases (guarantee according to the law). The Civil Code establishes a warranty for two types of items - a warranty under the law, which is valid for two years from the date of purchase, and a contractual or commercial (quality) warranty, which is considered an additional warranty to the seller under the warranty. Regardless of the length of the product's warranty, and whether the seller provides a specific warranty for the product in general, the buyer may in any case apply to the seller for a defect within two years (statutory warranty), unless the seller sets a longer warranty. It should be noted that the warranty period starts from the delivery of the items, unless the contract provides otherwise.
6.4.1. In Lithuania, as in the entire European Union, goods are guaranteed for at least two years. This means that if the product is of poor quality, the seller must repair or replace it free of charge, and if this is not possible, reduce the price or return the money paid. The consumer does not have the right to terminate the contract if the defect in the item is insignificant).
6.4.2. The consumer can use the legal guarantee even if the product is of good quality, but does not comply with the promotional description of the product provided by the seller at the time of purchase.
6.4.3 After requesting the application of the legal guarantee, the consumer must submit the application and
documents confirming the purchase of the goods.
6.4.5 The cost of returning a defective product is borne by the seller. In this case, the seller is not entitled to deduct the impairment tax on the goods or, after replacing a defective product with a product of suitable quality, to demand that the consumer pay the difference in prices.
6.5. Within 14 days of receiving the consumer's notice of withdrawal, the seller must refund to the consumer all amounts paid by the consumer, including the cost of delivery of the goods paid by the consumer.
- Delivery of goods
7.1 The Goods shall be delivered by the courier to the address specified by the Buyer or to the self-service terminal specified by the Buyer when placing the order.
7.2 The Goods may be picked up directly from the Seller in Vilnius.
- Return of items
8.1. The return of items takes place in accordance with the provisions of the Civil Code and the Resolution of the Government of the Republic of Lithuania on the Approval of the Retail Trade Rules. June 11 No. 697.
8.2. The returned item must be fully completed. The Buyer is responsible for the complete assembly and packaging of the item. If the item is not fully assembled and properly packaged, the Seller will not accept the item for return.
8.3. The item must be returned in the packaging in which it was delivered. The packaging must be undamaged, clean, properly prepared and packaged.
8.4. The goods are returned by the Buyer at his own expense, unless the goods are returned due to the quality of the goods.
8.5. Due to different computer resolutions, the color of the item may differ from the one shown in the photo on different computers. In this case, if the goods are returned, the seller does not cover the cost of return. Return costs are paid by the recipient.
8.6. Minister of Economy of the Republic of Lithuania 2001 June 29 by order no. Clause 14 of the 217 Approved Return and Exchange Rules stipulates that if the buyer does not like the shape, size, color, model or completeness of the purchased goods, he has the right to replace it with a similar one within 14 days from the date of sale of non-food items. goods.
If the seller does not have to replace a suitable product, the buyer has the right to return the product to the seller within 14 days and get a refund for the money paid for it. When a defective product is returned, we, cdholikas.lt, undertake to pick up the defective product and replace it with an analogous product or return the money paid by the Buyer for the product and shipping. The money is returned to the bank account specified by the Buyer within 14 days.
8.6.1. The buyer can return the unreliable product if it has not been used, is undamaged and has not lost its appearance. Changes in the appearance of the product or its packaging which are necessary to inspect the product shall not be considered to be substantial changes in the appearance of the product.
8.7. According to the laws of the Republic of Lithuania, when the buyer is not satisfied with the shape, size, color, model or completeness of the product, the following quality goods are not exchanged or returned:
9.1 The buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the consequences.
9.2 The buyer is responsible for the actions performed using the e-shop.
9.4 The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites via the links in the Seller's e-shop.
9.5 In the event of damage, the guilty party shall indemnify the other party for the damage suffered.
- Sending information
10.1 The Seller shall send all notices to the e-mail address provided in the Buyer's registration form.
10.2 The Buyer shall send all notices and questions to the address or e-mail address specified in the "Contacts" section of the Seller's e-shop.
- Final Provisions
11.1 The law of the Republic of Lithuania shall apply to these rules.
11.2 Any dispute arising out of the application of these rules shall be settled by negotiation. If no agreement is reached, disagreements are resolved in accordance with the laws of the Republic of Lithuania.
11.3 It is prohibited to copy and distribute the material on the website or any part thereof in any form without the consent of www.cdholikas.lt.